1. Introduction

At RIDDIM Foods, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or purchase our products.

By using our website, you agree to the terms of this policy.

2. Who We Are

RIDDIM Foods Ltd
Registered in England and Wales
Company number: 14693154

 Registered office: 320 City Road, London, EC1V 2NZ

 Email: hello@riddimfoods.co.uk

3. Information We Collect

We may collect the following types of personal data:

A. Information You Provide

Contact details: Name, email address, phone number, and delivery address.

Payment information: Billing details (processed securely by third-party payment providers; we do not store your card details).

Account information: If you create an account, we collect login details and preferences.

Communication data: Correspondence when you contact us.

B. Information We Collect Automatically

Technical data: IP address, browser type, operating system, and device information.

Cookies and tracking data: Information about your interactions with our website, including pages viewed and time spent on the site.

4. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfill orders: Including payment processing, shipping, and order confirmations.

To communicate with you: Regarding your orders, inquiries, or customer support.

For marketing purposes: To send you promotional emails, offers, or newsletters (only with your consent).

To improve our website and services: By analyzing user behavior and preferences.

To comply with legal obligations: For tax, accounting, and regulatory purposes.

5. Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity: To fulfill orders and provide customer support.

Legitimate interests: To improve our services and website functionality.

Consent: For marketing communications (you can withdraw your consent at any time).

Legal compliance: To meet regulatory and legal requirements.

6. Sharing Your Information

We may share your data with:

Service providers: For payment processing, delivery, and website hosting.

Third-party marketing platforms: For email campaigns (with your consent).

Legal or regulatory authorities: When required by law.

We do not sell or rent your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy, including legal and accounting requirements.

9. Your Rights

Under the UK GDPR, you have the following rights:

Access: Request a copy of the personal data we hold about you.

Rectification: Request correction of inaccurate or incomplete data.

Erasure: Request deletion of your data (subject to legal obligations).

Restriction: Request limitation of processing.

Data portability: Request transfer of your data to another provider.

Objection: Object to processing based on legitimate interests or direct marketing.

To exercise your rights, contact us at: [Insert Email]

10. Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: hello@riddimfoods.co.uk
Phone: +44 7437585901
Address: Flat 8, Bow Bell Tower, 6 Pancreas Way, E3 2SN